Returns & Refund Policy
At NFL Fan Pro, we take pride in the quality of our products. By placing an order, you agree to the terms and conditions outlined below. These policies are designed to ensure a fair and transparent experience for all our customers.
As we continuously improve our services, we recommend reviewing this policy periodically. If you encounter an issue with your order, please contact us immediately at [email protected].
1. Order Cancellation
- Window: You may request a cancellation within 12 hours of purchase.
- Process: Once this 12-hour window has passed, the order enters production and can no longer be canceled or modified.
- How to Cancel: Email [email protected] with your Order Number in the subject line.
2. Returns & Eligibility
To maintain our quality standards and keep prices competitive, NFL Fan Pro operates under a limited return policy. Because our products are made-to-order, we do not accept returns for “change of mind” or customer errors (e.g., ordering the wrong size or providing an incorrect address).
We only accept returns or replacements if the product is defective due to a company error, including:
- Incorrect Item: Received a different size, style, or capacity than what was ordered.
- Design Discrepancy: The print or design differs significantly from the product description.
- Damaged Goods: The item arrived damaged (e.g., peeling print, dented tumbler, or broken lid).
3. How to Request a Replacement or Refund
If you receive a defective or incorrect item, please notify us within 14 days of delivery.
Required Information:
- Order Number
- Clear Photos/Videos documenting the defect, damage, or the incorrect item received.
Resolution Options:
Upon verification, we will offer one of the following at no additional cost to you:
- A free replacement of the original item.
- A full refund to your original payment method.
Note: In most cases, you do not need to ship the defective item back to us.
4. Refund Method & Processing
- Method: Approved refunds are issued strictly to your original payment method (Credit Card, PayPal, etc.). If your original card is no longer active, please contact us at [email protected] to discuss alternative arrangements.
- Timeline: Once approved, we will process your refund within 1–5 business days.
- Banking Window: Please note that your bank or credit card issuer may require an additional 3–7 business days to post the funds to your account.
- Holiday Note: Refund requests received on weekends or federal holidays will be processed starting the following business day.
5. Exchanges
Due to the custom nature of our merchandise, we do not offer traditional exchanges. If you receive an incorrect or damaged item, please follow the Return Request process above to receive a replacement.
6. Contact Information
For the fastest assistance, please contact our support team via email.
- Email: [email protected]
- Business Name: TUMBLER DESIGNS LLC
- Office Address: 20231 NE 15th Ct, Miami, FL 33179, USA (Note: This is a corporate office only; no retail browsing or local pickups are available.)
- Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (ET)
- Response Time: We aim to respond to all inquiries within 24–48 business hours.